Putting People First. Keeping your best interest in mind during the Coronavirus Pandemic.

3/20/20

Effective today, our Lake Shore Savings branches will be serving customers via drive-thru, and where necessary, by appointment only in our lobbies.
We continue to abide by all mandated social distancing guidelines to ensure the safety of our customers and employees remain our top priority.

For our customers requiring specialized service, please contact our Customer Solutions Center at (716) 366-4070, option 3, or contact your local branch directly during normal business hours to make an appointment or to discuss your account related questions.  To our customers who have been directly impacted by the COVID-19 mandates, we are prepared to work with you. Please contact your banker to discuss your individual situation.

As a further show of support, we are waiving the $2.00 “foreign ATM” fees for our Lake Shore Savings customers who use another bank’s ATM until at least April 30, 2020.

We urge you to utilize our full suite of mobile and online banking products to manage your accounts digitally, which can greatly assist in limiting your social interactions.  See the information below for quick video tutorials of our digital products and resources. Should you require assistance in registering or utilizing any of these valuable tools, contact us for assistance and we will be glad to walk you thru your questions.

Thank you for your continued patience and understanding as we navigate thru these challenging times. Rest assured, we will continue to serve you, our valued customers, during these unprecedented circumstances.


Putting People First. It’s what we’ve done, and what we continue to do, for nearly 130 years. With the recent Coronavirus situation reaching Pandemic status, you can rest assured that Lake Shore Savings Bank has been taking every precaution to ensure the safety of our customers, employees, and vendor partners, while we strive to deliver uninterrupted service and support, both in-branch and online.

We are committed to keeping the best interest of our valued customers and partners a priority as we navigate thru these unprecedented circumstances impacting our global community. We appreciate your patience and understanding as we work together to provide you the information, tools and resources you need to alleviate any potential disruptions to service.

We continue to place a heightened awareness on keeping our customers and employees safe during this period, and are proactively following best practices throughout our organization.

  • Staff are prepared to work remotely to mitigate any disruption in service to our customers.
  • We are actively reviewing our current Pandemic Plan and are prepared to enact further measures should the need arise.
  • Sick employees are instructed to stay home and work remotely when applicable.
  • Work travel for employees is limited to vital travel only.
  • All branches and offices are being thoroughly cleaned ongoing.  Shared surfaces are being deep cleaned on a regular basis.
  • Lake Shore offers a robust online suite of banking services for our customers to utilize in lieu of in branch banking.

Please do not hesitate to reach out to our Customer Solutions Center at (716) 366-4070, option 3, during normal business hours, with any specific questions or concerns you might have, or contact us with your question and we’ll be glad to assist you further.

If you have not already explored our full suite of electronic account management offerings, we encourage you to educate yourself on the valuable resources outlined below, and register to ensure access to your account information when you need it, 24/7.  Lake Shore Savings offers robust online banking capabilities for both personal and business customers, making it even easier than ever to bank how, when and wherever you like.

Again, we thank you for your continued trust and support and look forward to providing you the first-class service you have come to expect from us for generations. We will continue to provide any further updates as they might arise over the coming weeks.

What You Can Do

Lake Shore Savings recently introduced CardValet®, an app that allows you to safeguard your cards from fraud with customized alerts and the ability to set limits on cards. Simply download the CardValet® app from Google Play™ or the App Store and follow the instructions to register your Lake Shore Savings debit card(s). Once you register your card, you can choose to:

  • Sign up for alerts based on transaction amount, location, merchant type or transaction type.
  • Set limits for spending – great for parents and employers.
  • Turn your debit cards “off” if they are misplaced or stolen, right from your smartphone.
  • Set other features and much more!

Check out the video to learn more about CardValet®.

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E-Statements are a better way to receive your monthly statement. Not only are they better for the environment by saving tons of paper, but they are completely secure and may arrive even quicker since you don’t have to rely on standard mail delivery.

Check out the video to learn more about E-Statements.

Enroll in E-Statements
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Online banking access will allow you to bank wherever and whenever you want! Getting started is easy. As you are opening your account with Lake Shore Savings, you must request online banking access. You will be given a temporary username and password within 48 hours of opening your account. After logging in, you will be prompted to create a unique username and password.

If you already have an account and would like to access online banking, simply click here. Next, click the “Not yet enrolled? Enroll now.” link located near the bottom of the page and follow the prompts to get started.

Check out the video to learn more about online banking.

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If you are unable to get to a branch to deposit a check, you can use the mobile deposit feature in our LS Mobile Banking app to deposit your check directly from your smartphone. Simply follow the step-by-step prompts and your check will be directly deposited into your checking account. Be sure to review the LS Mobile Frequently Asked Questions for important information and terms and conditions for using the LS Mobile Banking app, including details on when funds will be made available after depositing a check via mobile deposit.

Check out the video to learn more about mobile banking.

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Zelle is a fast, safe and easy way to send money directly to someone—all you need is their email address or U.S. mobile phone number. Simply enroll in Zelle through your LS Mobile Banking App using your email address or U.S. mobile number. This will be the only information shared when sending money, keeping your sensitive bank account details private.

For more information click here

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Lake Shore Savings is pleased to introduce Notifi. Know what ‘s happening with your money the moment it occurs.  Notifi is a new, enhanced alerting system where you can receive account alerts via text message, email, and/or the LS mobile app. Alerts are available for both personal and business customers.  Watch this short video for more details about this exciting new feature!

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