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Chip Card Info

Debit Consumer ProofIntroducing Chip Cards

Enhanced Security for your Debit Card

Beginning May 2016, Lake Shore Savings began rolling out chip debit cards to its new and existing customers.  For existing customers, the rollout will be completed over a 12 month period.  The new chip cards will be issued during the month of expiration on existing customer's debit cards.  For more information on chip cards, please watch the video below.


Click here to watch our Debit Chip Card Video 

An embedded computer chip provides more security and wider international acceptance.
 

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

Follow these steps to use your card at a chip-enabled terminal:

  1. Insert your card, face up and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed.  Be sure to remove your card and take your receipt when the transaction is complete.
If a merchant isn't using a new chip-enabled terminal yet
You will "swipe" your card to make your purchase, just as you do today.  Chip cards will continue to have the magnetic stripe on the back.

Online or phone purchases
Provide your card information as you have done in the past.  Chip cards will not change the way payments are made online or by telephone.

At an ATM
The process is essentially the same as at a merchant.  Insert your card, leave it in the ATM, and follow the prompts on the screen.  Depending on the type of ATM, you might be prompted to re-insert your card.  Leave the card in the ATM until the transaction is complete and the card is released, and then remove our card.  A PIN is needed for ATM transactions.  

When will the change happen?
Even though chip cards have started being issued in the U.S. and some merchants have already installed chip-enabled card terminals for payment, the entire conversion process is expected to take a few years to complete.

That's why chip cards will continue to have a magnetic strip on the back.  That way, if a merchant's terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.

When will I get my chip card?
Your existing card will be replaced with a new chip card during the expiration month of your current card.  For example, if expiration date is September 2019, you will receive your chip card in September 2016.  Once your new card arrives, be sure to activate it for use and then destroy your old card.  

There is no need to request a new card.  You'll automatically receive your new chip card in the mail.  There is no extra charge for the new chip card.

How am I protected?
With Zero Liability-All debit cards that we issue come with "zero liability protection", so you are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online.  It is important that you promptly report a lost or stolen card or any suspicious transactions.  See the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.

FREQUENTLY ASKED QUESTIONS

Can I still use my current card?
You can use your current card until you get your chip card.  At that time, activate your new chip card and start using it.  Be sure to destroy your old card by cutting it up or shredding it.

Do I need to sign the back of the card?
Yes. You still need to sign the back of the card.

Can I use it to make purchases online or by phone?
Yes. You can use your chip card to make these purchases as you do today.

What is the difference between chip and signature and chip and PIN?
You may be asked to provide your signature or enter your PIN to complete a transaction when you use your card.  You will need to use your PIN at ATMs and it may be required at certain terminals, including fuel pumps and payment kiosks.

Will chip cards prevent data breaches?
While chip cards won't prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

Contact any Bank Branch or our Customer Service Center with any further specific questions regarding chip cards and we will be happy to assist you!
Personal Banking
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